Last updated: September 11, 2026
This Right of Withdrawal Policy explains how you can withdraw from a purchase made through EZTart.com.
EZTart is a handmade shop run by Edit Zerebelji Tenji. Each item is made, selected or prepared with care, and I want every customer to feel safe and informed when placing an order.
- Right to Withdraw
When you purchase an item from EZTart.com, you have the right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period begins on the day when you, or a person chosen by you who is not the carrier, receive the ordered item.
- How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please contact me by email at:
Please include:
your name,
your order number,
the item you wish to return,
and a clear statement that you wish to withdraw from the purchase.
You may also contact me before sending the item back, so we can agree on the safest return process.
- Returning the Item
The item should be returned unused, undamaged and safely packed.
Where possible, please return the item in its original packaging.
The buyer is responsible for the cost of return shipping, unless the item arrived damaged, defective or incorrect.
- Refunds
Once the withdrawal request has been received and the returned item has been checked, the refund will be issued using the same payment method used for the original purchase, unless another method is agreed.
Refunds are made as soon as possible and in accordance with applicable consumer protection rules.
- Exceptions
The right of withdrawal does not apply to custom-made or clearly personalised items made according to the buyer’s specific request, unless the item is damaged, defective or not as agreed.
Custom and personalised orders are accepted only when I can make them properly and when the necessary materials are available.
- Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, please contact me as soon as possible at:
Please include clear photos of the item and packaging, together with your order details.
In such cases, I will offer the most suitable solution, such as repair, replacement, exchange or refund, depending on the situation and availability of materials.
- Contact
For withdrawal requests or questions, please contact:
Email: kontakt@eztart.com
Phone: +381 63 842 4493